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Cable & ISP CRM

eLife ISP & Cable CRM helps enterprise businesses to manage customer relationships in a highly organized and efficient way. In today's competitive market, it is essential to build and sustain relationship with customers, while keeping costs low, but delivering results better than ever before. eLife CRM is feature-rich software that seamlessly integrates all aspects of customer life cycle from identifying business opportunities to sustaining existing customers. eLife CRM provide satisfactory and timely customer self-service by providing real time access to past billing and invoice information, registrations for new plans or services and support for internet services.

eLife CRM allows ISP & Cable providers to effectively manage existing and potential customer relationships, at the same time integrating customer transactions with the Billing system.

eLife CRM is a software for cable operators to maintain Cable TV Billing. This software help the cable TV operators manage their business in an efficient way. The cable operator can manage their customer, connections, set-top boxes information Packages Information with package change history, billing, collection, sms alert and notification.

 

Features

  • Set-Box Wise billing and collection
  • Provide Daily collection, New connection and many more functinality dashboard
  • Customer Management
  • Multiple connection management with one or multiple customer accounts
  • Connection Management
  • Set-top box Management and change history
  • Package management and change history
  • Location management
  • Bill-Periods (i.e monthly, three-monthly, sixth-mothly and yearly)
  • Automatic billing mode and Manual billing mode
  • Collection list
  • Collection Agent Wise collection Report, Location Wise customer Reports
  • Area Wise collection Report
  • Inactive set-top box listing
  • SMS Notification for Payment due, New Package Launch, connection Inactivation and Activation
  • SMS to customer for bill payment
  • Complaint Management and Received compliant by SMS.
  • Fully Responsive Web-based Application, for view on any device

Key Features

  • Collection Android App
  • Collection Billing Machine
  • Area Wise Balance Sheet
  • Area Wise Collection Report
  • Employee Wise Collection Report
  • Area Wise Collection Report
  • Daily Collection Report
  • SMS Notification
  • Auto Balance Forward
  • Data Upload/Download
  • Customer Wise Package
  • Customer Management
  • Complaint Management
  • Multiple Customer Search Option
  • Paid And Unpaid Customer List
  • Invoice Print/Download